We are committed to providing a high quality service to all of our clients. However, when something goes wrong, we need to know how and why it went wrong, so that we can improve our standards where necessary.

If you feel we have failed to meet your expectations in some way, we would welcome your feedback. In particular, if you feel you have suffered a loss or been inconvenienced or distressed by a failing on our part, we encourage you to make a complaint.

The complaint should be submitted to:

5 Hanover Square – 5th Floor 
W1S 1HE 
United Kingdom

Telephone: 02036088193

Email: Jacqueline.dobbs@firsteagle.com

Next Steps

Once we have received a complaint, we aim to investigate it thoroughly and impartially, seeking to achieve a fair outcome. We aim to investigate complaints promptly and provide a response to your complaint as quickly as possible. We will also provide details of how you can refer the matter to the Financial Ombudsman Service if you are eligible to do so or that you may be able to take civil action if you remain dissatisfied.

The Financial Ombudsman Service is an independent service established to resolve disputes between consumers and financial institutions. The contact details are:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London E14 9SR
Telephone: 0800 023 4567 (Freephone) or +44 20 7964 1000 (for calls from outside the UK)
Website: www.financial-ombudsman.org.uk

We wish to reassure you that we take the concerns of our clients very seriously.